In the unlikely event that you wish to make a complaint against Jake Wallis Simons, please use the following procedure:

1. In the first instance, please contact Jake Wallis Simons directly to lodge a complaint. You may do this via telephone, email or by submitting an online form.

2. Jake Wallis Simons will endeavour to resolve the issue immediately, although in some cases he may need a little more time to investigate the matter.

3. He will aim to resolve all complaints within 10 working days.

4. If you are not satisfied with his response you may make a formal complaint by writing to us at Jake Wallis Simons, PO Box 57775, Golders Green Road, NW11 8DJ. He will aim to acknowledge the complaint within 5 working days.

5. He will then reconsider your complaint and make every effort to make a final response within 15 working days. If this is not possible he will issue you with a progress report informing you of the status of the investigation and giving a date when a final response letter will be provided.

6. He will send you a final response letter. If your complaint is found to be fair and is subsequently upheld, he will make you an offer of redress.

7. In the unlikely event that you are still unhappy with how he has sought to resolve your complaint, you should contact the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. Tel 0845 080 1800 / Fax 020 7964 1001.